Report A Fault

Got a technical problem or need some assistance? Complete the form below and a member of our team will be in touch to assist you. 

If you have an enquiry about your heating controls and how to use them you can download the user manual by clicking here.

Please ensure you provide a valid email address as we will keep you updated on the status of your fault via email. 


Report A Fault:

By completing this form you acknowledge that you are submitting a fault under your warranty cover. Any user caused issues or none or out of warranty related issues will be chargeable and will be billed £75.00 per hour plus VAT You will be advised of this and any such charges prior to any work being carried out.

Borthwick Heating Inuslation UK is a trading style of Borthwick Group (Energy) Limited Registered in England & Wales| Company No. 06753929 

Borthwick Heating & Insulation are regulated by the Financial Conduct Authority. We are a Credit Broker and not a lender. We offer Credit Facilities from a panel of lenders. Borthwick Group (Energy) Limited is the full legal and registered trading name of all activities that advertise themselves as Borthwick Heating & Insulation and online as


Contact Us

26 Burn Road. Hartlepool, TS25 1PL

(+44) 1429 296222

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